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Customer Success Manager

Please note that full professional proficiency in Finnish is required for this position.

About Mobal

Local businesses are the heartbeat of every city, but online, they’re fighting uphill.

They juggle countless logins, scattered tools, and endless manual updates across Google, Apple, Bing, and other platforms.

At Mobal, we fix that.

We’ve built a full-stack AI platform that powers listings, reviews, and ads from a single dashboard helping local businesses grow, compete, and thrive online without needing a single marketer, developer, or agency.

We’re a profitable, fast-growing SaaS company backed by Lifeline Ventures (the team behind Wolt, Supercell, and Smartly). Our 10-person team supports 350+ customers in 15 countries, and we’re now expanding rapidly across major European cities.

Why this role matters

We’re raising the bar.

With new products launching and expansion accelerating across Europe, our Customer Success function is transforming from being mainly retention-focused to expansion-driven and helping customers grow faster, achieve measurable results, and scale their use of Mobal.

You’ll join two experienced CSMs and play a key part in building how we deliver success to customers across Europe by being hands-on, strategic, and full of experimentation.

What you’ll do

Manage and grow a portfolio of 100+ SMB customers across Finland and Europe.
Help businesses increase visibility, attract more visitors, and drive measurable growth through Mobal’s platform.
Train users on how to adopt and improve on maps channels.
Onboard new customers and make sure they see value fast.
Troubleshoot problems with access management to the customers maps channels.
Run proactive check-ins, business reviews, and renewal discussions that lead to expansion.
Identify upsell and cross-sell opportunities and drive them to close.
Collaborate with Sales and Product to bring customer insights into what we build next.
Automate repetitive work and push for smarter, more efficient ways of working.

Who you are

You’re built for pace, not comfort. You get energy from action and ownership.

If you get an idea and your next step is to call a customer and test it, you’ll love it here.

If you are more careful and prefer planning before action, you’ll hate it here.

You’ll thrive here if you:

Have 2-4 years of experience in Customer Success, Account Management, or SaaS client work.
Communicate clearly and confidently, both verbally and in writing,_,in Finnish and English (full professional proficiency is required).
Are commercially minded: you’re motivated by customer growth and expansion.
Understand technology: APIs and integrations make sense to you, and you can discuss them confidently.
Are disciplined: capable of handling repetitive profile management while always thinking how can I automate this?
Are genuinely excited about AI and how it’s changing how SMB’s operate and manage their online channels.